Clear plans, clear value, no surprises
Per-user monthly pricing with everything included. Prices below are starting points — your final quote reflects your environment, user count, and compliance needs. Custom and enterprise options available.
Essentials
Solid IT foundation for growing teams
- Business-hours help desk (8x5)
- Endpoint protection (antivirus)
- Microsoft 365 / Google management
- Patch management
- Network monitoring
- Email support
Pro
Proactive security + managed IT
- Everything in Essentials
- Managed detection & response (MDR/EDR)
- 24x7 security monitoring
- Backup & disaster recovery
- Security awareness training
- Email security hardening
- P1: 30 min for security incidents
Complete
Full coverage, 24x7, compliance-ready
- Everything in Pro
- 24x7 help desk & support
- vCIO / IT strategy sessions
- Compliance support (HIPAA, CMMC, PCI)
- Onsite support included
- Quarterly business reviews
- P1: 30 min, 24x7
Need something different? We offer custom and enterprise plans for larger or specialized environments. Talk to us.
Compare every feature, side by side
See exactly what changes between tiers — use it to match your risk level, coverage needs, and budget.
| Feature | Essentials | ProPopular | Complete |
|---|---|---|---|
| Support | |||
| Help desk hours | 8x5 business | 8x5 business | 24x7 |
| Unlimited support tickets | |||
| Remote & phone support | |||
| Onsite support | Add-on | Add-on | |
| After-hours support | — | Security only | |
| Security | |||
| Endpoint protection | Antivirus | MDR / EDR | MDR / EDR |
| 24x7 security monitoring | — | ||
| Patch management | |||
| Email security & anti-phishing | — | ||
| Security awareness training | — | ||
| Data protection | |||
| Backup & disaster recovery | — | ||
| Immutable backup copies | — | — | |
| Quarterly restore testing | — | Annual | Quarterly |
| Cloud & management | |||
| Microsoft 365 / Google management | |||
| Network monitoring & Wi-Fi | |||
| Device management (all endpoints) | |||
| Strategy & compliance | |||
| vCIO / IT strategy sessions | — | — | Monthly |
| Quarterly business reviews | — | — | |
| Compliance support (HIPAA, CMMC, PCI) | — | — | |
| Response times | |||
| P1 first response | 4 business hrs | 30 min (security) | 30 min, 24x7 |
| Named account manager | — | ||
Checkmark = included in the plan's base price. "Add-on" and service items are quoted with your plan.
The Tekgenius Promise
Real targets, measured and reported. Support hours are business hours (8x5) unless your plan includes 24x7. After-hours, Pro and Complete clients can always reach us for security emergencies.
| Priority | Definition | Target first response | Support hours |
|---|---|---|---|
| P1 Critical | Business down / active security incident | 30 minutes | 24x7 on Complete; Pro for security |
| P2 High | Major function impaired, workaround exists | 2 business hours | Business hours |
| P3 Normal | Single user issue | 4 business hours | Business hours |
| P4 Request | New hire, access, how-to | 1 business day | Business hours |
Last updated: October 2026. SLA targets are proposed starting points to be validated against actual staffing. Full SLA document provided with your service agreement.