Under attack? Call now.
If you suspect a breach or your business is down, every minute matters. Call our emergency line — we answer 24x7 for Pro and Complete clients, and we'll help anyone in crisis take the right first steps.
(555) 019-8773Tap to call · 24x7First steps to take right now
These steps are reviewed by our incident response lead. They apply whether or not you're a current client.
Disconnect, don't power off
Unplug the affected device from the network (pull the Ethernet cable, turn off Wi-Fi). Do not power off or wipe — evidence lives in memory.
Do not engage or pay attackers
Do not respond to ransom notes or pay. Payment funds further attacks and rarely restores data.
Write down what you see
Note any pop-ups, messages, file names, or strange behavior. Photograph the screen if you can.
Notify your insurer & counsel
Contact your cyber insurance carrier per your policy terms and your legal counsel where required.
Important: Never install remote-access software from an unverified link. If a Tekgenius technician needs remote access, we will direct you to the official vendor download page and verify our identity first.
Can't call? Send the details
Submit this form and it pages our on-call technician immediately and creates a priority ticket. You'll get a confirmation text right away. If you can call, calling is faster.
Emergency incident response for non-clients is offered as a paid engagement. We'll help anyone in crisis take the right first steps at no charge — ongoing response requires an engagement agreement.